Refund and Cancellation Policy
Orders may be cancelled at anytime prior to the day they are packed and shipped.
We seek to ensure that every customer is satisfied with there purchase and their experience with our company. As such we do offer refunds on any defective item purchased. We attempt to accurately represent all of our products to the best of our abilities. Since we can not always do this due to
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please also note that shipping is not carried out by our company and we can not be held responsible for issues that arise due errors caused by any of the postal services used. We will do our best to help resolve any issues caused by the shipping company. Insurance will be purchased for all orders in order to cover loss or theft of packages during shipping.